Customer service being key in any retail environment our team members are not only trained in customer service but also liaise with the clients and learn about the retail outlet so that they can go above and beyond and give the public a great experience. We possess industry leading accreditations and our staff receive an unrivalled programme of training beyond the basic requirements of the industry. This includes: core security skills, basic knowledge of civil and criminal law, customer care and conflict management.
We provide support through a skilled management team who offer encouragement, advice and expert follow-up, through a series of scheduled and unscheduled supervisory visits. Our management team brings further efficiency to a service which has a national footprint of trained officers allowing us to offer a responsive, resilient and flexible service to retail clients of all types.